Refund policy

Return & Refund Policy

Last updated: February 21, 2026

At Denver Prints Atelier (DPA), every garment we produce is a custom commission. Because these items are permanently decorated with your unique branding, we maintain a strict "Atelier Standard" for returns and refunds to ensure the highest quality of service for all our clients.

1. The Custom Sales Standard (All Sales Final) All sales are final. Due to the personalized nature of custom embroidery and digital printing, we do not offer refunds, returns, or exchanges for any reason other than a verified manufacturer defect or a significant decoration error. We do not offer "buyer’s remorse" refunds once an order has been processed.

2. Digital Proofing & Customer Responsibility Your order will be produced exactly as shown in the digital mockup provided at checkout or via email. By completing your purchase, you agree to the following:

  • Approval is Final: You are responsible for verifying spelling, garment sizing, thread/ink colors, and logo placement.

  • Industry Tolerances: Small variations in garment color (dye lots) and a 1-inch size/placement tolerance are industry standards and do not constitute a defect.

  • Screen vs. Fabric: Please note that colors may appear differently on digital screens than they do on physical fabric and thread.

3. Art-Grade Embroidery & Stitch Density Our standard pricing includes professional digitizing and embroidery up to 10,000 stitches. This covers the vast majority of corporate logos and designs.

  • Complex Designs: For exceptionally high-density or complex "Art-Grade" designs that exceed 10,000 stitches, DPA will contact you before production begins.

  • Surcharges: To maintain our quality standards on high-stitch-count designs, a surcharge may be required. You will have the option to approve the updated cost or simplify the design before we proceed.

4. Verification of Defects (The 72-Hour Rule) We stand behind our craftsmanship. If your order arrives with a clear production error (wrong logo, wrong color) or a manufacturer defect (torn seam, broken zipper):

  • Notification: You must notify us at info@denverprintsatelier.com within 3 business days (72 hours) of delivery or pickup.

  • Evidence: You must provide high-resolution photos of the issue and the original packaging.

  • Remedy: Verified defects will be replaced at no cost to the customer. Replacements are our default remedy. Monetary refunds are only issued if a replacement is physically impossible.

5. Shipping Damage Policy Denver Prints Atelier is not responsible for damage caused by third-party shipping carriers.

  • Crucial Step: If your package arrives visibly damaged (ripped, crushed, or wet), photograph the unopened box immediately.

  • Opening the Package: Once a box is opened, DPA cannot be held liable for damage claimed to have occurred during transit. We will assist you in filing a claim with the carrier only if "unopened box" photos are provided within 24 hours of delivery.

6. Cancellations & "Change of Mind" Our production workflow begins immediately to meet our 8–12 business day turnaround.

  • Cancellations: Orders may only be canceled within 12 hours of placement.

  • Restocking Fee: If we have already ordered your blank garments from our distributors at the time of cancellation, a 15% restocking fee will be deducted from your refund to cover return shipping and supplier handling.

7. Abandoned Pickups Local pickups at our Lakewood workshop are By Appointment Only. Orders not picked up within 30 days of the "Ready for Pickup" notification will be considered abandoned and may be donated or discarded without a refund.